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Contact NextTier

If you have questions about an order, need help choosing the right service or want to clarify something before buying — start a live chat with us or send an email.

Primary support channel

The fastest and most convenient way to contact us is the live chat on the website. You can find the chat bubble in the corner of the page — this is the best option for quick questions, clarifications about services or urgent order-related issues.

Live chat
Chat widget on the website
Click the chat bubble in the corner of the page to talk to us in real time while support is online.
Email
support@nexttier.pro
If the live chat is not available or you prefer email, you can contact us here about orders, payments, technical issues or feedback.
Order information
Include your order ID
Please include your order ID and the email you use on NextTier so we can find your account and assist you faster. Usually we respond within a few hours, but during major patches and new seasons it may take longer.

What to include in your message

  • The email address you use on NextTier.
  • Your order ID (if you already placed an order).
  • The game and service you are interested in.
  • Any screenshots or details that can help us understand the situation faster.

Before you contact us

Many common questions about pricing, ETA, safety and refunds are covered on our product pages and in the Guarantees, Refund policy and Terms & conditions pages.

If something is still unclear or you have a unique request — just write to us. We are happy to review custom situations and find a solution.