What we guarantee for every order

NextTier is a leading provider of gaming services and digital goods. Our mission is to offer the best customer experience for players worldwide.

1. Service as described

We guarantee that we will aim to deliver the service exactly as described on the product page:

• correct difficulty, number of runs or rating range;
• all selected extra options (timed runs, specific keys, additional objectives, achievements, etc.);
• within a realistic ETA considering game mechanics, queue times and schedule.

If something needs to be adjusted (patch changes, unexpected game issues), we will discuss it with you first and agree on a new plan or compensation.

2. Account safety

We respect your account and personal data. Our approach to safety includes:

• only legitimate in-game mechanics — no third-party cheats, bots or exploits;
• following up-to-date recommendations for each game;
• limited access to your account details only to the booster who works on your order, when piloted service is required.

No one can give a 100% guarantee against any actions by the game publisher, but we do everything on our side to minimize risk and avoid suspicious behaviour.

3. Privacy & confidentiality

• we do not share your contact details or order history with third parties outside what is necessary to process payments and provide the service;
• we do not use your account for anything except completing the ordered service;
• we follow the principles described in our Privacy policy.

4. Honest communication

Servers go offline, seasons shift, real life happens. In such situations we guarantee clear and timely communication:

• we inform you about delays or changes to the plan;
• we do not ignore messages or hide problems;
• we look for a clear and fair solution for your case.

5. Fair resolution of issues

If a service cannot be completed as described despite our efforts, we review each case under our Refund policy and Terms & conditions.

• partial completion with proportional refund;
• rescheduling or repeating part of the service;
• full refund when the service is not provided.

6. Your responsibilities

To keep everything safe and without unnecessary risks, we also ask you to:

• follow the game publisher’s rules and avoid risky behaviour during the boost;
• provide correct account and contact details when a piloted service is used;
• stay in touch when we need your confirmation (time slots, character choice, faction, etc.).

If you have any questions about how a specific service will be handled, you can always contact us before ordering — we will gladly explain our approach in more detail.